1.Why can’t I use my mobile number for enrollment?

The mobile number you are trying to use has been flagged as deactivated, fraudulent, or high-risk by the Department of Telecommunications. As per RBI guidelines, TransUnion CIBIL is required to block any user activity involving such mobile numbers to enhance fraud risk monitoring and prevention.
Therefore, the enrollment process cannot proceed using this mobile number.

2.What is the Mobile Number Revocation List (MNRL)?

When a mobile number is surrendered or permanently disconnected, it may be reassigned to a new customer after 90 days. However, many users do not update their contact details on service platforms, either due to infrequent use or lack of awareness. This can lead to serious risks such as identity or profile takeover when the number is reused.

To address this, the Department of Telecommunications has introduced the Mobile Number Revocation List (MNRL), which helps ensure transparency and enables service providers to clean up outdated records. This prevents sensitive information like OTPs being sent to unintended recipients.

Following TRAI and RBI directives, TransUnion CIBIL will use the Mobile Number Revocation List to curb fraud and improve oversight. Mobile numbers listed in the MNRL will be blocked from accessing services like login, authentication, and enrollment.

3.What happens to my existing CIBIL account if my registered mobile number is on the Mobile Number Revocation List?

If the mobile number linked to your account is found in the Mobile Number Revocation List, your account will be locked and will no longer receive any communication or authentication messages.

4.What happens after my account is locked?

• You will not receive alerts or notifications.
• You will get an email notification about the account lock.
• You will need to verify your identity and update your mobile number (if applicable) to unlock your account.

5.How can I unlock my account?

To unlock your account:

1. Log in to your CIBIL account using your username and password.
2. Provide the requested details, including an alternate mobile number and any additional verification information.

If you do not unlock your account, you will not receive alerts or notifications. This may affect your ability to monitor your credit profile effectively.

6.As a consumer, how can I access the Mobile Number Revocation List published by Department of Telecommunication?

Consumers cannot directly access the Mobile Number Revocation List. Mobile Number Revocation List is available only through the Digital Intelligence Platform (DIP) and is restricted to designated entities such as banks, NBFCs, payment aggregators, credit bureaus, and other regulated financial institutions.

Need more help?

• If you have any questions or need assistance, please visit Contact Us Page.Your security and convenience are our top priorities.